Turnover is high and tenures can be short, which may have been why the Cleveland dispatcher didn't react with alarm when the caller said the name Amanda Berry, which is famous in the area. No call center is overstaffed in these days of fiscal austerity
We're learning new details Wednesday about the emotionally-charged first phone calls Amanda Berry made to her dad and other family members in wake of her stunning escape from a house of horrors in Cleveland, Ohio.
She was, by all accounts, a typical teenage girl, who wore her hair in a ponytail, had mild acne, liked to shop and loved rapper Eminem. But Tuesday, the now-27-year-old Amanda Berry emerged as the hero of a remarkable saga in which she and two other
Charles is the Cleveland neighbor who heard screaming coming from a nearby house while he was eating McDonald's. Just moments after he freed the women he talks about how he helped them escape and he's become an
Twenty-four hours after making an emotional call to police following her daring escape from 10 years of apparent captivity, Amanda Berry made a far different call to family members in Tennessee to let them know she is "glad to be back." The elation
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